The CTS EVENTIM whistleblowing system

Integrity, reliability, respect and trust have the utmost priority at CTS EVENTIM. These values are an integral part of our corporate activities. They are crucial to our corporate success and to the trust our employees, customers, business partners and shareholders place in us.

CTS EVENTIM does not tolerate any breach of applicable laws, internal guidelines or the CTS EVENTIM Code of Conduct. It is therefore important that the company is notified of any potential misconduct on the part of employees or suppliers as soon as possible so steps can be taken to prevent it.

Group Compliance therefore runs an independent, impartial and confidential whistleblowing system for the entire CTS EVENTIM Group. Employees and third parties such as customers and suppliers can use the system to confidentially report cases of potential misconduct and thereby help to resolve them.

CTS EVENTIM also sees the whistleblower system as an early warning system, e.g. to become aware of potential human rights and environmental risks in its own business area or in the supply chain.

These rules of procedure regulate the further procedure following receipt of a report. The CTS EVENTIM whistleblower system fulfils both the requirements of the German Whistleblower Protection Act ("HinSchG") and the requirements for the complaints procedure under the German Supply Chain Due Diligence Act ("LkSG").

The effectiveness of the whistleblower system is reviewed annually and on an ad hoc basis. If necessary, adjustments are made to the procedure, or the preventive and remedial measures taken.


A key pillar of the whistleblowing system is the principle of a fair trial. This includes offering channels for anonymous reporting and communication.

CTS EVENTIM will not take any steps to uncover the identity of anonymous whistleblowers. The company will also not tolerate any discrimination against and punishment of whistleblowers or anyone else who helps with an investigation into potential misconduct within the Group. This applies equally to employees or supplier.

All investigations will be conducted under the strictest confidentiality, discretion and will preserve the anonymity of the whistleblower. The presumption of innocence will apply to the person or people being investigated. The information will be processed in a fair, swift and secure manner.

How are the reports processed?

Group Compliance, as responsible internal body, reviews the reports for breaches of regulations by employees or suppliers of the CTS EVENTIM Group.

The information will be processed swiftly, and then carefully and systematically assessed. If there are initial grounds for suspicion of misconduct, a suitable internal or external body will be tasked with conducting the investigation. The results of the investigation will be assessed and, if the misconduct is confirmed, a recommendation for sanctions is issued.  If necessary, they will inform the relevant law enforcement agencies.

If no violation can be established in the course of an investigation or if there is no evidence of a violation, the investigation will be discontinued.

Whistleblowers will be informed of the receipt of the report immediately, at the latest within seven days, in accordance with the statutory provisions. They will also be informed of the processing status and the outcome of any investigation.

Making a report

The whistleblowing system offers several channels for reporting potential misconduct.

Aside from this, whistleblowers also have the legal right to contact the relevant authorities at any time, as described below.

The multilingual Compliance Helpline allows users to submit reports online. The platform is confidential and secure. CTS EVENTIM uses a whistleblowing system from Deloitte to provide this service.

Submitted reports will be reviewed by analysts from Deloitte, summarised and then passed to Group Compliance at CTS EVENTIM as soon as possible, usually within 1-2 working days.

Group Compliance then reviews the information and, where possible and appropriate, begins an investigation.

How it works

A | Whistleblower submits a report

The whistleblower (either external or internal) makes a report in one of three ways:

  • Fully anonymous: Neither Deloitte nor CTS EVENTIM knows the identity of the whistleblower.
  • Confidential: Only Deloitte knows the identity.
  • Partially confidential: Deloitte and Group Compliance at CTS EVENTIM know the identity.

B | Deloitte processes the report

The report is delivered to trained Deloitte staff. If requested by the whistleblower, the report will be anonymised before being passed to Group Compliance at CTS EVENTIM. Any data not relevant to the case will be deleted. 

C | Group Compliance at CTS EVENTIM deals with the matter

All whistleblower reports will be first dealt with by Group Compliance at CTS EVENTIM. Group Compliance will initiate an investigation where possible and appropriate.

It is possible to communicate (anonymously) with the whistleblower via an electronic postbox in the system, e.g. for queries by Group Compliance.

→ Make a report

The email address for Group Compliance is

Postal address:

Group Compliance
Contrescarpe 75a
28195 Bremen

Tel. +49.421.3666.0

(please schedule an appointment in advance by emailing

Under Germany’s Whistleblower Protection Act (Hinweisgeberschutzgesetz, HinSchG), whistleblowers can also submit reports through an external channel at any time. However, cases can often be dealt with faster and more directly via an internal report.

More information about the reporting channels is available from Group Compliance using the contact details above.

Detailed information (in German) about external reporting is available from the Hinweisgeberstelle page on the German Federal Office of Justice website.

Other external reporting offices are listed at the German Federal Financial Supervisory Authority (BaFin) and the Bundeskartellamt, among others.

Rules of procedure, status 17.04.2024

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