Compliance

Compliance

The CTS EVENTIM whistleblowing system

Integrity, reliability, respect and trust have the utmost priority at CTS EVENTIM. These values are an integral part of our corporate activities. They are crucial to our corporate success and to the trust our employees, customers, business partners and shareholders place in us.

CTS EVENTIM does not tolerate any breach of applicable laws, internal guidelines or the CTS EVENTIM Code of Conduct. It is therefore important that the company is notified of any potential misconduct on the part of employees or suppliers as soon as possible so steps can be taken to prevent it.

Group Compliance therefore runs an independent, impartial and confidential whistleblowing system for the entire CTS EVENTIM Group. Employees and third parties such as customers and suppliers can use the system to confidentially report cases of potential misconduct and thereby help to resolve them.

Principles

A key pillar of the whistleblowing system is the principle of a fair trial. This includes offering channels for anonymous reporting and communication.

CTS EVENTIM will not take any steps to uncover the identity of anonymous whistleblowers. The company will also not tolerate any discrimination against whistleblowers or anyone else who helps with an investigation into potential misconduct.

All investigations will be conducted under the strictest confidentiality and will preserve the anonymity of the whistleblower. The presumption of innocence will apply to the person or people being investigated. The information will be processed in a fair, swift and secure manner.

How are the reports processed?

Group Compliance reviews all reports for serious breaches of regulations by employees or suppliers of the CTS EVENTIM Group.

The information will be processed swiftly, and then carefully and systematically assessed. If there are initial grounds for suspicion of misconduct, Group Compliance will be tasked with conducting the investigation. Group Compliance will then assess the results of the investigation and, if the misconduct is confirmed, will recommend a sanction.  If necessary, they will inform the relevant law enforcement agencies.

In line with the legal provisions, whistleblowers will be informed promptly about the status of their report and the outcome of any investigation.

Whistleblowers can also report potential human-rights and environmental violations, including serious risks, to Group Compliance via the whistleblowing system. Group Compliance will then inform the relevant bodies, which will review and deal with the matter in the appropriate manner.

Making a report

The whistleblowing system offers several channels for reporting potential misconduct.

Aside from this, whistleblowers also have the legal right to contact the relevant authorities at any time, as described below.

The multilingual Compliance Helpline allows users to submit reports online. The platform is confidential and secure. CTS EVENTIM uses a whistleblowing system from Deloitte to provide this service.

Submitted reports will be reviewed by analysts from Deloitte, summarised and then passed to Group Compliance at CTS EVENTIM as soon as possible.

Group Compliance then reviews the information and, where possible and appropriate, begins an investigation.

How it works

A | Whistleblower submits a report

The whistleblower (either external or internal) makes a report in one of three ways:

  • Fully anonymous: Neither Deloitte nor CTS EVENTIM knows the identity of the whistleblower.
  • Confidential: Only Deloitte knows the identity.
  • Partially confidential: Deloitte and Group Compliance at CTS EVENTIM know the identity.

B | Deloitte processes the report

The report is delivered to trained Deloitte staff. If requested by the whistleblower, the report will be anonymised before being passed to Group Compliance at CTS EVENTIM. Any data not relevant to the case will be deleted. 

C | Group Compliance at CTS EVENTIM deals with the matter

All whistleblower reports will be dealt with by Group Compliance at CTS EVENTIM. Group Compliance will initiate an investigation where possible and appropriate.

 

→ Make a report

The email address for Group Compliance is compliance@eventim.de.

Postal address:

CTS EVENTIM AG & Co. KGaA
Group Compliance
Contrescarpe 75a
28195 Bremen
Germany

Tel. +49.421.3666.0

(please schedule an appointment in advance by emailing compliance@eventim.de)

Under Germany’s Whistleblower Protection Act (Hinweisgeberschutzgesetz, HinSchG), whistleblowers can also submit reports through an external channel at any time. However, cases can often be dealt with faster and more directly via an internal report.

More information about the reporting channels is available from Group Compliance using the contact details above.

Detailed information (in German) about external reporting is available from the Hinweisgeberstelle page on the German Federal Office of Justice website.

Other external reporting offices are listed at the German Federal Financial Supervisory Authority (BaFin) and the Bundeskartellamt, among others.

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