Integrity, reliability, respect and trust have the utmost priority at CTS EVENTIM. These values are an integral part of our corporate activities. They are crucial to our corporate success and to the trust our employees, customers, business partners and shareholders place in us.

CTS EVENTIM does not tolerate any breach of applicable laws, internal guidelines or the CTS EVENTIM Code of Conduct. It is therefore important that the company is notified of any potential misconduct on the part of employees or suppliers as soon as possible so steps can be taken to prevent it.

Group Compliance therefore runs an independent, impartial and confidential whistleblowing system for the entire CTS EVENTIM Group. Employees and third parties such as customers and suppliers can use the system to confidentially report cases of potential misconduct and thereby help to resolve them.

CTS EVENTIM also sees the whistleblower system as an early warning system, e.g. to become aware of potential human rights and environmental risks in its own business area or in the supply chain.

These rules of procedure regulate the further procedure following receipt of a report. The CTS EVENTIM whistleblower system fulfils both the requirements of the German Whistleblower Protection Act ("HinSchG") and the requirements for the complaints procedure under the German Supply Chain Due Diligence Act ("LkSG").

The effectiveness of the whistleblower system is reviewed annually and on an ad hoc basis. If necessary, adjustments are made to the procedure, or the preventive and remedial measures taken.

Principles

A key pillar of the whistleblowing system is the principle of a fair trial. This includes offering channels for anonymous reporting and communication.

CTS EVENTIM will not take any steps to uncover the identity of anonymous whistleblowers. The company will also not tolerate any discrimination against and punishment of whistleblowers or anyone else who helps with an investigation into potential misconduct within the Group. This applies equally to employees or supplier.

All investigations will be conducted under the strictest confidentiality, discretion and will preserve the anonymity of the whistleblower. The presumption of innocence will apply to the person or people being investigated. The information will be processed in a fair, swift and secure manner.

How are the reports processed?

Group Compliance, as responsible internal body, reviews the reports for breaches of regulations by employees or suppliers of the CTS EVENTIM Group.

The information will be processed swiftly, and then carefully and systematically assessed. If there are initial grounds for suspicion of misconduct, a suitable internal or external body will be tasked with conducting the investigation. The results of the investigation will be assessed and, if the misconduct is confirmed, a recommendation for sanctions is issued.  If necessary, they will inform the relevant law enforcement agencies.

If no violation can be established in the course of an investigation or if there is no evidence of a violation, the investigation will be discontinued.

Whistleblowers will be informed of the receipt of the report immediately, at the latest within seven days, in accordance with the statutory provisions. They will also be informed of the processing status and the outcome of any investigation.

Rules of procedure, status 17.04.2024